Refunds and Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 60 days of purchase. You can return your product for store creditdifferent product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging 
  • Returned items must have no visible signs of wear or use
  • We charge a handling and restocking fee for returns and replacements.
  • You will be responsible for the cost of returning the product to us or the cost of sending you a replacement product.
  • We will inspect the returned product for damage or lost parts and advise you if we will accept the return.

To initiate a return or exchange, please complete the following steps:

  1. Login to our online return portal - https://etuliving.com/a/returns - using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print the prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.

The time takes to receive your refund, replacement product, or store credit depends on the your bank's terms and our courier's timetable.

If you require further assistance, please email us at info@etuliving.com.

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